Questions People Ask About MSP Business Management

Everything you need to know about IntegrateIT, the business management platform for Managed Service Providers.

What is IntegrateIT?

IntegrateIT is a business management platform designed for Managed Service Providers (MSPs) and IT businesses. It unifies contract management, asset tracking, revenue dashboards, project management, time tracking, and support analytics into one connected platform. IntegrateIT integrates with QuickBooks, Xero, Stripe, SentinelOne, Huntress, and Autotask.

Learn more about IntegrateIT →

Who is IntegrateIT for?

IntegrateIT is built for Managed Service Providers (MSPs), IT service companies, and technology businesses that manage multiple clients, contracts, and service agreements. It serves MSP owners who need financial visibility, operations managers tracking contracts and renewals, technicians logging time and managing tasks, and account managers tracking sales pipelines.

How much does IntegrateIT cost?

IntegrateIT offers three plans:

  • Core: $29/user/month (up to 3 users) -- basic document management, client tracking, financial snapshot
  • Growth: $49/user/month (up to 10 users) -- full profitability dashboard, automated workflows, P&L reports
  • Scale: $79/user/month (unlimited users) -- AI insights, advanced analytics, custom security roles, dedicated support

Annual billing saves 15-30%. All plans include a 30-day free trial with no credit card required.

What integrations does IntegrateIT support?

IntegrateIT integrates with:

Data syncs automatically between systems. See all integrations →

Does IntegrateIT support project management?

Yes. IntegrateIT includes full project management with Kanban boards, Gantt charts, task dependencies, custom fields, project phases, risk tracking, and team collaboration. Projects link directly to customers and contracts for end-to-end visibility.

Learn more about project management →

Can I track time and timesheets?

Yes. IntegrateIT includes built-in time tracking with start/stop timers, weekly timesheets, manager approval workflows, billable/non-billable tracking, user rate management, and utilization reports. Time entries tie directly to projects and customers.

Learn more about time tracking →

Does IntegrateIT have asset management?

Yes. IntegrateIT provides asset tracking for PCs, servers, network devices, and software across all your clients. Features include warranty tracking, lifecycle management, custom columns, and asset-to-customer mapping.

Learn more about asset intelligence →

Can IntegrateIT manage contracts and renewals?

Yes. IntegrateIT tracks contracts, service agreements, and support plans with expiration dates, renewal reminders, and contract-to-revenue linking. You can see which contracts are expiring and what revenue is at risk.

Learn more about contract management →

What accounting integrations are available?

IntegrateIT integrates with QuickBooks Online and Xero. These integrations sync invoices, customers, and financial data so your revenue dashboard reflects real accounting numbers without manual entry.

Does IntegrateIT integrate with security tools?

Yes. IntegrateIT integrates with SentinelOne and Huntress for endpoint security monitoring. You can see agent deployment status, threat counts, and security posture across all your managed clients from within IntegrateIT.

Does IntegrateIT use AI?

Yes. The Scale plan includes AI-assisted insights that automatically identify profit drivers and cost trends. IntegrateIT also features an AI chat assistant for querying your business data and generating summaries.

Is IntegrateIT a web app or desktop app?

Both. IntegrateIT is a web application accessible from any browser, and also offers a Windows desktop application for download. A macOS desktop app is coming soon.

How do MSPs track revenue by customer?

IntegrateIT provides a revenue dashboard that shows revenue, costs, and profit margins broken down by customer. It pulls data from your accounting integrations (QuickBooks or Xero) and maps it to your customer records, giving you per-customer profitability without manual spreadsheet work.

Learn more about the revenue dashboard →

How do IT businesses track contracts and services?

IntegrateIT provides dedicated contract management with contract types, service categories, expiration tracking, and renewal reminders. Each contract links to a customer and can be associated with support plans, making it easy to see what services each client receives and when agreements need attention.

What dashboard should MSPs use for business insights?

IntegrateIT provides a unified dashboard for MSPs that shows customer counts, asset status, contract health, revenue trends, and support plan coverage in one view. The Growth and Scale plans add full profitability dashboards with real-time P&L tracking, service revenue breakdowns, and margin analysis.

Explore the revenue dashboard →

Ready to streamline your MSP operations?

Start your 30-day free trial today. No credit card required.