Capture every billable and non-billable hour with built-in start/stop timers and weekly timesheets. IntegrateIT's time tracking module includes approval workflows, user-specific billing and cost rates, utilization reports, and daily timeline views -- giving MSP managers complete visibility into how technician time is spent across clients, projects, and internal work.
Technicians forget to log time. When they do log it, the entries are vague -- "worked on client stuff, 4 hours." Timesheets are submitted late, and reconciling them with invoices requires manual cross-referencing between your time tracking tool and your accounting system. The result is lost billable hours, inaccurate cost calculations, and no reliable data on technician utilization. IntegrateIT solves this with a time tracking system that is integrated directly into the platform where technicians already manage their tasks and projects -- reducing friction and ensuring time data is accurate, timely, and actionable.
Technicians can start a timer when they begin working on a task or client issue and stop it when they finish. The timer runs in the background while they work in other parts of the application, so there is no need to switch to a separate time tracking tool. When the timer stops, the time entry is automatically linked to the task, project, and customer.
For technicians who prefer to log time at the end of the day, manual time entry is equally simple. Select the date, customer, project or task (optional), enter hours, add a description of the work performed, and mark the entry as billable or non-billable.
The weekly timesheet view shows all time entries for a given week in a grid layout, with days across the top and projects/customers down the side. Technicians can quickly fill in hours for each day and submit the entire week for approval with a single click.
Managers review submitted timesheets and approve, reject, or send them back for revision. The approval workflow ensures that time data is reviewed before it flows into billing and profitability calculations. Rejected entries include a reason so technicians know exactly what to correct.
Technician logs time entries throughout the week via timers or manual entry
At week end, technician reviews the timesheet and submits for approval
Manager reviews submitted timesheet, checks descriptions and classifications
Approved time flows into billing, profitability, and utilization calculations
Set billing rates and cost rates per user. Billing rates determine how much a technician's time is worth to the client. Cost rates represent the internal cost of that technician's time (salary, benefits, overhead). IntegrateIT uses these rates to calculate both the billable value of time entries and the internal cost, which feeds directly into profitability calculations on the Revenue Dashboard.
Every time entry is classified as billable or non-billable. Billable time is work that can be invoiced to the client. Non-billable time includes internal meetings, training, administrative work, and travel. Tracking both types is essential for understanding true utilization and identifying how much of your team's capacity generates revenue.
Utilization is the most important metric for MSP team management. IntegrateIT calculates utilization as the percentage of available hours that are logged as billable time. View utilization by technician, by team, or across the entire company. Identify underutilized team members who have capacity for more work, and overutilized team members who are at risk of burnout. The daily timeline view provides a visual hour-by-hour breakdown of each technician's day, showing how time was distributed across clients and tasks.
Billable hours as a percentage of available hours, per technician. Target, actual, and trend over time.
Hour-by-hour visual timeline showing how each technician's day was spent across clients, projects, and internal work.
Aggregate utilization across your team to identify available capacity, overallocation, and staffing needs.
Time data connects directly to project tracking and revenue analytics.
Sync time data with your accounting platform for seamless invoicing.
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