Connect Autotask to IntegrateIT and bridge your PSA ticketing system with your business management platform. Sync companies, tickets, and contract data so you can see ticket volume alongside revenue, profitability, and service agreements for every customer. Stop treating service delivery and business management as separate worlds -- with the Autotask integration, your PSA data becomes part of the full operational picture.
Comprehensive PSA data sync that connects your service delivery workflow to your business operations.
Pull Autotask company records into IntegrateIT and map them to customer profiles. Keep company details, contact information, and account data synchronized between both platforms so your team always works with consistent, up-to-date customer information.
Bring Autotask ticket data into IntegrateIT. See ticket volume, resolution times, and service activity per customer alongside their contract details, revenue data, and support plans -- giving you a complete view of service delivery and its impact on profitability.
Sync contract and service agreement information from Autotask into IntegrateIT's contract management module. See which services each customer is contracted for, track contract values, and monitor expiration dates in a unified view.
Map Autotask companies to IntegrateIT customers with flexible matching. Link PSA contracts with IntegrateIT contract records and associate ticket data with the right customer profiles for accurate reporting and analytics across both systems.
An MSP using Autotask for ticketing connects it to IntegrateIT to see how ticket volume and service costs relate to revenue for each customer. A client generating 200 tickets per month but paying a flat monthly rate may be unprofitable -- the Autotask integration surfaces this by putting ticket data next to revenue and cost data in one platform.
An MSP operations manager uses Autotask for day-to-day service delivery but needs IntegrateIT for contract management, asset tracking, and revenue dashboards. The integration eliminates the need to maintain separate customer lists in both systems -- companies sync automatically, and changes in Autotask are reflected in IntegrateIT.
An MSP with 80 companies in Autotask connects the integration and maps each Autotask company to an IntegrateIT customer record. This mapping ensures that every ticket, every contract, and every piece of PSA data is associated with the correct customer profile, enabling accurate per-customer analytics across both platforms.
Add financial data from QuickBooks to complete the picture alongside Autotask service data.
Combine Xero accounting data with Autotask service delivery metrics.
Add endpoint security data alongside Autotask ticketing for complete client visibility.
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